Refund policy

Last updated 8 October 2026

This page is still a draft, and it describes how the site will work once payments are switched on. A solicitor will check it before we take any money. As things stand today you can make an account, and nothing needs one. If you do sign in, the score of each test you finish is kept against your account on our servers, and you can download or delete all of it from your account page. There are no payments. There is cookieless usage data, collected by the host so we can see which pages and questions need work, and the privacy page says who collects it. A cookie is set only if you sign in, and the things kept in your browser are your choice of light or dark mode, any practice test you have started, and the score of each one you finish.

The short version

If it is not what you hoped for, ask within 14 days and we will refund you. You do not need to explain yourself.

How to ask

Email us from the address on your account and say which exam you bought. Refunds go back to your original payment method, usually within five working days.

Why we can offer this

Because the free test is genuinely free before you pay anything. You can judge the quality of the explanations first, and decide on what you have actually read rather than on a refund policy.

The one exception

If an account has worked through most of the questions and then asks for a refund, we may decline. The free questions exist so you can judge the product without needing to use all of it.

If we got something wrong

If you bought an exam and we later found a serious problem with it, we will tell you and refund you whether or not you asked.

Contact

Questions about this page go to our contact page.